Twin Hearts Privacy Policy
At Twin Hearts, we value our customers’ trust and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our customers.
Effective Date: November 21, 2024
Contact Information:
If you have any questions or concerns about this Privacy Policy, please contact us at:
Twin Hearts
support@twinhearts.in
1. Introduction
Twin Hearts is an online home decor store that provides a platform for customers to purchase home decor products. We are committed to ensuring that our customers’ personal information is protected and secure.
2. Collection of Personal Information
We collect personal information from our customers in the following ways:
- When you create an account on our website
- When you place an order or make a purchase
- When you contact us through email, phone, or live chat
- When you subscribe to our newsletter or promotional emails
The personal information we collect may include:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (credit/debit card details, net banking, etc.)
- Order history and purchase details
3. Use of Personal Information
We use the personal information collected from our customers for the following purposes:
- To process and fulfill orders
- To provide customer support and respond to queries
- To send newsletters, promotional emails, and special offers
- To improve our products and services
- To analyze customer behavior and preferences
- To prevent fraud and ensure security
4. Disclosure of Personal Information
We do not share personal information with anyone or any third-party apps. We will only disclose our customers’ personal information:
- To our employees, agents, and affiliates for customer support and order fulfillment
- To government agencies or law enforcement authorities, if required by law
5. Data Security
We implement reasonable security measures to protect our customers’ personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive information (payment details, etc.)
- Secure socket layer (SSL) technology for secure data transmission
- Firewalls and intrusion detection systems
- Regular security audits and updates
6. Data Retention
We retain our customers’ personal information for as long as necessary to provide our services and to comply with legal obligations. We review and update our data retention policies regularly.
7. Customer Rights
Our customers have the following rights:
- Right to access and update their personal information
- Right to opt-out of receiving newsletters and promotional emails
- Right to request deletion of their personal information
- Right to object to processing of their personal information
To exercise these rights, please contact us at support@twinhearts.in.
8. Cookies and Tracking
Our website uses cookies to track customer behavior and preferences. Cookies are small files stored on your device that help us improve our website’s performance and personalize your shopping experience.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
10. Changes to this Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website.
11. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
12. Intellectual Property
Twin Hearts and its logo are registered trademarks of WOOFBOX PET CARE PVT LTD. All intellectual property rights, including but not limited to trademarks, copyrights, and trade secrets, in and to the Twin Hearts website, its content, and services are owned and controlled by WOOFBOX PET CARE PVT LTD.
Prohibition on Unauthorized Use:
- You may not reproduce, distribute, or display the Twin Hearts trademark or logo without prior written consent from WOOFBOX PET CARE PVT LTD.
- You may not use the Twin Hearts trademark or logo in connection with any product or service that is not affiliated with Twin Hearts or WOOFBOX PET CARE PVT LTD.
- You may not use the Twin Hearts trademark or logo in a manner that is likely to cause confusion among customers or that disparages or discredits Twin Hearts or WOOFBOX PET CARE PVT LTD.
13. Grievance Officer
In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we appoint a Grievance Officer to address any complaints or concerns regarding personal information.
Email: support @ twinhearts.in
14. Compliance with Indian Laws
We comply with the provisions of the Information Technology Act, 2000, and the rules made thereunder
